REQUENTLY ASKED QUESTIONS
- How much does delivery cost and how long is delivery?
We now offer free standard delivery on all orders.
Public Holidays/New Releases/Drop Days/Restocks are all subject to potential processing delays due to large quantities of orders. Although it is rare, slight delays may also occur due to customs inspections.
North America: 14-20 Business Days
Europe & Oceania: 20-35 Business Days
FREE DHL SHIPPING [Orders Over: $50]
North America: 7-14 Business Days
Europe & Oceania: 2 weeks
- What is your returns policy?
- What if something is wrong with my order?
If you have any problem with an order from our site, please contact the store directly.
- I didn't receive an order confirmation or shipping confirmation. What should I do?
First, check ‘My Account’ to see all your order status and tracking details. If you did not receive emails for the orders found in your account, please double check your email spam folder.
- How do I view my order status?
You can check the status of your recent order by visiting your Order Tracking.
Why hasn't my package arrived yet?
Delivery time of purchased items depends on your chosen shipping method. A tracking number will be assigned once your order is ready to ship. Check ‘My Account’ to see all your order statuses and tracking details, including expected delivery date.
- Why was my item/order cancelled?
Your order could've been cancelled for the following reasons:
- Item(s) became unavailable after your order was placed.
- Difficulty in processing your payment information.
Inability to ship to the address provided.
If you have questions or would like to place a new order please contact us.
- Do you offer Saturday-Sunday delivery?
No, Only Monday-Friday..
- What should I do if I think my package is lost?
We are not responsible for lost or stolen packages. However, if your tracking number shows delivery, here are some tips:
If delivery was by DHL, contact your local Post Office to ask for carrier assistance where the package may have been left.
Ask family, neighbors or property managers if the package was left with them.
Check porches and doorways!
If you are still unable to locate your package, please contact customer service immediately for additional next steps.